Introduction

With citizens, businesses and elected officials pushing for greater effectiveness and higher efficiency, doing business in all areas of society has become increasingly complicated and demanding. Cost cutting, technology integration and "doing more with less" are not distant goals but basic expectations.

The Williams Wade Golden (WWG) Research and Consulting Group is a virtual limited liability personal services company that offers analysis and strategic insights for non-profit, education and private organizations based on an in-depth understanding of human attitudes and behavior, organizational dynamics and the social contexts in which decision-making takes place. Improvement and change are rarely easy processes, but when carried out with the assistance of skilled practitioners, they can be revealing, energizing, and ultimately rewarding.